On behalf of Empire State Realty Trust, we are pleased to welcome you and your employees to our building. At Empire State Realty Trust, we pride ourselves on quality service and proactive attention to our buildings and our tenants. We hope to show you that being a tenant in one of our buildings is a pleasurable experience. Our tenants are our number one priority.
This informative tenant manual should answer most questions that you and your colleagues may have about the Empire State Building’s amenities and services, safety and security regulations and operating procedures. We have provided you with contact names, phone numbers for building personnel, as well as information concerning emergency situations, including community emergency service organizations and phone numbers.
Please take the time to review the contents of this online tenant handbook in order to become familiar with the building and its procedures. As necessary, we will provide you with additional or updated information regarding staff or policy changes. If you have additional questions or concerns, please contact the Building Office at 212-736-3100, or stop by our office located on the Concourse level, suite 100, anytime between 8:30 a.m. and 5:30 p.m., Monday through Friday.
We look forward to servicing all your requirements and look forward to enjoying many years of your tenancy.
We perform for you.
Diane Fields
Vice President of Property Management