The Security Department would like to reinforce the importance of pre-registering all guests with the Visitor Management System (VMS).
To optimize the system and increase ease of access for guests, we would like to remind tenants of four ways to help us help you:
- Pre-Registration. Whether it is a single guest, a group of guests for a meeting, or another function, pre-registration is the best way to ensure that guests gain access as quickly and efficiently as possible.
- Be available. When guests are not pre-registered, a call is made to the office by our staff to obtain approval for a guest's access. The receptionist should confer with the employee the guest is requesting to see before authorizing an unscheduled visit. If our staff cannot reach anyone from your office, this will lead to a longer wait time for unregistered guests.
- Ask for Assistance. Visitor Reception Desk (VRD) managers and personnel can be additionally helpful if there are any questions or assistance is needed. Please communicate early in the scheduling process when groups are arriving so assistance can be provided. VRD Manager, Charles David can be reached at Cdavid@esrtreit.com (212) 736-3100 Ext. 3462. If necessary, we will arrange a personal visit from one of our VRD managers to conduct training.
- Provide Feedback. The VRD was created for convenience and security. Suggestions for improvement or administrators having trouble using the system, please let us know. The best way to do this is to send an email to VisitorDesk@esrtreit.com.
Please pass this along to all your employees and thank you for your cooperation in helping us make this a welcoming experience for tenants and guests.